2bd345 Privacy Policy — How We Handle Your Personal Data

1. Who We Are

2bd345 is an online casino and sports betting platform operated for the Bangladesh market. We provide cricket betting, live casino games, slots, card games including Callbreak Quick, boxing markets, and associated financial services such as deposits and withdrawals. References to "2bd345", "the Platform", "we", "us", or "our" throughout this Policy refer to the operator of the 2bd345 website accessible at https://2bd345.vip.

For any privacy-related enquiries, you may contact our data support team by email. The contact address is displayed in plain text in the footer of every page on this site. We aim to respond to all data-related requests within 30 calendar days of receipt.

2. Information We Collect

We collect personal data in the following categories, depending on how you use our platform:

• Identity data: Full name, date of birth, nationality, and government-issued identification document details (National ID card, passport, or driving licence) provided during registration or KYC verification;
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh);
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers and bank account details used for deposits and withdrawals; transaction amounts and histories;
• Account data: Username, hashed password, account preferences, session history, bet and game records, bonus redemption history, and responsible gaming settings;
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and time-zone settings;
• Usage data: Pages visited, features accessed, search queries, clickstream data, session duration, and in-game behaviour analytics;
• Communications data: Records of your correspondence with our customer support team, including chat transcripts and email exchanges.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you disclose sensitive data voluntarily (for example, when requesting responsible gaming tools due to a gambling-related health concern), we will handle it with the highest level of confidentiality.

3. How We Collect Your Data

2bd345 collects personal data through the following means:

• Direct submission: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your profile settings;
• Automated collection: Through cookies, web beacons, server logs, and session tracking technologies as you browse and use the platform;
• Third-party sources: From payment processors (bKash, Nagad, Rocket, Upay) confirming transaction status; from identity verification service providers confirming the authenticity of submitted documents; and from fraud detection partners flagging suspicious activity patterns.

4. How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management: Creating and maintaining your 2bd345 player account, authenticating your identity at login, and managing your account preferences;
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; settling bets; awarding bonuses; and providing access to casino games and sports betting markets;
• Identity verification (KYC): Confirming your age (21+), identity, and residential address to comply with anti-money laundering (AML) obligations and platform eligibility requirements;
• Fraud prevention: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, and other prohibited activities;
• Responsible gaming: Monitoring player behaviour for signs of problem gambling and applying deposit limits, cooling-off periods, or self-exclusion measures where requested or required;
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance;
• Marketing communications: Sending you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and seasonal offers — but only where you have given explicit consent and have not subsequently opted out;
• Platform improvement: Analysing aggregate usage data to improve site performance, fix bugs, and develop new features;
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from competent authorities.

We do not use automated profiling to make decisions that produce significant legal effects on you without human review.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the account Terms & Conditions — including operating your account, processing transactions, and settling bets;
• Legal obligation: Processing required to comply with AML regulations, age verification obligations, and lawful authority requests;
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where our legitimate business interests are not overridden by your rights;
• Consent: Processing for non-essential marketing communications and non-essential analytics cookies, which you may withdraw at any time.

6. Data Sharing & Disclosure

2bd345 does not sell or rent your personal data to any third party. We share data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions receive your payment details solely to execute deposit and withdrawal transactions;
• Identity verification providers: Third-party KYC service providers receive your identity document data to verify authenticity. These providers are contractually bound to handle your data securely and not use it for their own purposes;
• Game studio providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver their game content within the 2bd345 platform;
• Fraud detection services: Anonymised technical and behavioural data may be shared with fraud prevention partners to identify suspicious patterns;
• Legal authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law or valid legal process, or where necessary to protect the rights, property, or safety of 2bd345, its players, or the public.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process the data only for the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

2bd345 uses the following categories of cookies and similar technologies on its platform:

You may adjust your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not prevent you from using core platform features such as placing bets, making deposits, or accessing your account.

8. Data Retention

We retain your personal data for as long as your 2bd345 account remains active or as necessary to fulfil the purposes described in this Policy. Specific retention periods by data category are as follows:

• Account and identity data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support records: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained until consent is withdrawn, plus an additional one (1) year to document compliance;
• Technical and usage data: Typically retained in aggregated, anonymised form for up to two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Data Security

2bd345 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive stored data including financial records and identity documents;
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job function;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication available to all players for account login protection;
• Secure data centres with physical access controls and 24/7 monitoring.

While we take every reasonable precaution to protect your data, no transmission over the internet or electronic storage system can be guaranteed as completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected players without undue delay.

10. Your Data Rights

As a 2bd345 player, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances (for example, while a rectification request is being assessed);
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing carried out on the basis of our legitimate interests.

To exercise any of the above rights, please contact our support team using the email address displayed in the footer of this page. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing a request to prevent unauthorised access to your data.

11. Marketing Communications

With your consent, 2bd345 may send you promotional communications by email or SMS regarding bonuses, new game launches, seasonal promotions tied to events such as the BPL, IPL, Eid, or Pohela Boishakh, and other platform updates. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email;
• Updating your communication preferences from within your 2bd345 account settings; or
• Contacting our support team directly by email.

Opting out of marketing communications will not affect transactional notifications such as deposit confirmations, withdrawal processing updates, or security alerts, which are sent as part of your account service and cannot be disabled.

12. Children's Privacy

The 2bd345 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please notify us immediately using the contact details in the footer of this page.

13. Changes to This Privacy Policy

2bd345 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email or by posting a prominent notice on the platform. The effective date at the top of this page will be updated accordingly. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the platform after any amendment constitutes your acceptance of the updated Policy.

14. Contact Us

For any privacy-related questions, data access requests, or concerns about how 2bd345 handles your personal data, please contact our support team. Our email address is displayed in plain text in the footer of this page. We are committed to addressing all privacy enquiries promptly and transparently.